Refund policy

Returns

We want you to love what's in the bottle. If something isn't right, you have 30 days from the day your order was delivered to send it back.

Seasonings have to come back unopened, with the seal intact. We can't take back a bottle that's been opened, for the same reason you wouldn't want one that had.

Apparel and gear come back unworn, unwashed, with the tags on.

How to start a return

Email info@peakebbq.com with your order number and what you're sending back. We'll reply with the return address within one business day. Returns ship by mail, and the return shipping cost is on you unless the mistake was ours.

Refunds

Once your return lands and we've checked it, we refund the original payment method within 5 business days. Original shipping charges aren't refunded. Your bank may take a few more days to post it.

Damaged, wrong, or missing

If your order shows up damaged, wrong, or short, that's on us. Email us within 7 days of delivery with a photo and we'll replace it or refund it, our choice of the fastest fix, at no cost to you.

Exchanges

Fastest way to get the right thing is to return what you have and place a new order.

Questions? info@peakebbq.com or call 410-251-5606.